FAQ
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How long does it take to process and ship my order?
Orders are processed within 0-2 business days (Monday - Friday). After shipping, delivery takes 6-8 business days (Monday to Friday).
What should I do if I want to return my order outside the return period?
Returns must be initiated within 30 days of delivery. After 30 days, we are unable to accept returns.
How long will it take to receive a refund after I return an item?
After we receive and inspect your returned item, the refund will be processed within 7 days to the original payment method.
Are there any restocking fees for returns?
No, we do not charge restocking fees. You will be refunded in full once your return is processed and approved.
Is the return shipping free?
No, customers are responsible for return shipping costs.
Contact & Business Information
Store Name: Veylum
Address:
201 Heights Ave
Hurlock MD 21643
United States
Customer Services Hours:
Monday to Friday: 9:00 AM - 4:00 PM (GMT-4)
We strive to respond to your messages 5 days a week within 48 hours.
Email: support@veylum.com
Phone: +12028641836