Return and Refund Policy

Changed your mind or need another size? Returns and exchanges are free. Here is how returns, exchanges, refunds, and cancellations work.

At a glance

• Return window: 30 calendar days from delivery
• Return shipping: free, whatever the reason
• Restocking fee: none
• Exchanges: free, for another size or color
• Inspection: within 2 business days of receiving your return
• Refund: issued within 7 business days after approval
• Cancellation: guaranteed if we receive your request within 2 hours of your order confirmation email

What can be returned

You can request a return up to 30 calendar days after your order is delivered. The following conditions apply to change-of-mind returns; items that arrive damaged, defective, or incorrect are covered separately, and your statutory rights are not affected. Items must be unused and unwashed, and sent back as originally received, with all packaging and tags intact. If a returned item does not meet these conditions, for example if it has been worn or washed, is damaged, or no longer has its tags, we let you know and send it back to you instead of refunding it. Change-of-mind requests sent after the return window cannot be accepted.

Starting a return

1. Get in touch first. Email us with your order number and the reason for your return. We review the request and reply with confirmation and return instructions. You can also call us at +1 (202) 864-1836 or use our contact form. Support hours are Monday to Friday, 9:00 AM–4:00 PM ET, and we aim to reply within 2 calendar days.
2. Pack the items securely, with their packaging and tags.
3. Send your return to the address we email you with your return instructions. We cover return shipping.

Inspection and refund

Once your return reaches us, we inspect it within 2 business days and email you the result. When your return is approved, the refund is issued within 7 business days to the card or wallet you paid with. How long the credit then takes to appear depends on your bank or card provider. We never deduct a restocking fee or return shipping costs from your refund.

Exchanges

We accept exchanges. You can swap an item for another size or color under the same conditions as a return: within 30 calendar days of delivery, unused and unwashed, with its packaging and tags. To request one, contact us by email, phone, or our contact form with your order number and the size or color you want. Shipping is free both ways within the United States. We send the new item once your return has arrived and passed inspection. If the new item costs more, we charge the difference before it ships; if it costs less, we refund the difference within 7 business days after your return is approved, to the card or wallet you paid with. Exchanges depend on availability: if the size or color you want is not in stock, we tell you and you can choose a refund instead.

Canceling an order

If your cancellation request reaches us within 2 hours of the time shown in your order confirmation email, the cancellation is guaranteed. Send it by email to support@veylum.com, through our contact form, or by phone at +1 (202) 864-1836 during support hours. Include your order number. We confirm your cancellation request by email within 2 calendar days of receiving it; the time your request reaches us counts, not the time we reply. Past that window, we can still cancel your order until we start preparing it. Once preparation has begun, ordinary cancellation requests are no longer accepted, and this return policy applies after delivery. This does not affect your cancellation rights if we cannot ship on time, as explained in our Shipping Policy. Once canceled, your order is refunded to the card or wallet you paid with within 3 business days.

Read our Shipping Policy

Wrong or damaged items

Received a damaged piece, or not the one you ordered? Contact us with your order number and clear photos of the item and its packaging. We send a replacement or refund you. We cover return shipping.

These return terms form part of our Terms of Service.

See the Terms of Service