Return and Refund Policy

Return Policy

At Veylum, returns may be requested within 30 days of delivery. To qualify for a return, items must be in unused and unwashed condition and sent back as originally received, with all packaging and tags intact. Requests submitted after the 30-day period cannot be accepted.

How to Start a Return

• Email us at support@veylum.com with your order number and reason for return.
• Our team will review your request and reply with confirmation and the next steps.
• Prepare the item carefully for return shipment.
• Use the return instructions provided to complete the shipment.

Refund Process

• After the returned item has been received and checked, the refund will be sent back to the payment method used for the order.
• Refund processing may take up to 7 business days after approval.
• The time it takes for the refunded amount to be credited may differ based on the payment provider.

Exchanges

• If you wish to exchange an item, please contact us at support@veylum.com.
• Exchange requests are subject to stock availability.

Return Shipping

• Customers are responsible for return shipping costs.
• No additional handling or restocking fees are charged.

Order Cancellation

• Orders can only be canceled before they enter processing or shipping.
• Once preparation or shipment has begun, cancellations are no longer possible.

Damaged or Wrong Items

• If your order arrives damaged or wrong, please contact support@veylum.com.
• Include clear photos and a description of the issue so we can review it properly.
• We will offer an appropriate solution such as replacement or correction.

This policy should be read alongside our Terms of Service.