These Terms of Service apply when you use our website or buy from Veylum. The website and the store are operated by Veylum, whose contact details appear at the end of this page. By placing an order, you agree to these Terms. Please read the limitation of liability section with care: it explains the limits of our warranties for the website and of our liability. We may correct any error, inaccuracy, or omission on our website, such as in a product description, a price, or availability, at any time; if a correction affects an order you have placed, we handle it as described under Orders below.
Using our website
You must be old enough to enter into a contract where you live, or use the site with a parent or guardian. Please use the site only for lawful purposes, and do not try to disrupt it, copy it in bulk, or access parts of it that are not public. If you create an account, keep your login details private; you are responsible for what is done with your account.
Orders
Your order is an offer to buy. Your order confirmation email confirms that we received it; we accept your order, and the sale is completed, when we ship it. If we cannot accept an order, for example because of an obvious pricing error, an item that is no longer available, or suspected fraud, we tell you and refund any payment in full within 3 business days.
Prices and payment
Prices are in US dollars and include taxes. Shipping within the United States is free on every order, with no minimum, and we add no other fees. We accept Visa, Mastercard, American Express, Apple Pay, and Google Pay. Prices may change, but the price shown when you place your order is the one you pay; a promotion applies only under the conditions stated with it.
Shipping
We ship only within the United States. Orders are prepared in 0–2 business days and delivered in 6–10 business days in total. Delivery times are estimates, and carrier volume, weather, or holidays can add time. If we cannot ship on time, we tell you before the deadline and you can cancel for a full refund.
Cancellations, returns, and exchanges
If your cancellation request reaches us within 2 hours of the time shown in your order confirmation email, the cancellation is guaranteed; past that window, we can still cancel until we start preparing your order. We confirm your cancellation request by email within 2 calendar days of receiving it; the time your request reaches us counts, not the time we reply. Returns are free within 30 calendar days of delivery, and we accept exchanges for another size or color. The Return and Refund Policy gives the full conditions and steps.
Read our Return and Refund Policy
Products
We describe each product, its fabric, fit, and care as accurately as we can, but colors can look slightly different on your screen, and the measurements in our size guide are indicative. We may change or stop selling a product at any time; this never affects an order we have already accepted. If an item arrives damaged, defective, or different from what you ordered, we send a replacement or refund you, and return shipping is on us. Nothing in these Terms limits the warranties or rights that the law of your state gives you.
Our content and your reviews
The text, images, logo, and design of this website belong to Veylum or its licensors and may not be reused without permission. Reviews come from customers and reflect their own experience. We may decline a review that is unlawful, offensive, unrelated to the product, or reveals personal information.
Other services
You buy directly from Veylum: Shopify provides the platform for our store and checkout but is not the seller. Our site uses services run by other companies, such as Shopify for the store and checkout, and may link to their websites, which follow their own terms and policies. Your personal information is handled as described in our Privacy Policy.
Limitation of liability
To the extent the law allows, we are not liable for indirect or consequential losses, and our total liability for an order is limited to the amount you paid for it. The website itself, including its articles and tools, is provided as is and as available. This does not limit any liability that cannot be limited by law, or your rights as a consumer. If you misuse the site or break these Terms, you agree to cover the losses this causes us, to the extent the law allows.
Suspending access
We may block access to the site for anyone who misuses it or breaks these Terms. This never cancels what we owe on paid orders: we still ship them or refund them in full. The sections on our content, limitation of liability, and disputes still apply after access ends.
Questions, complaints, and disputes
If something goes wrong, contact us first by email, phone, or our contact form, and we aim to reply within 2 calendar days. These Terms are governed by the laws of the United States, together with the consumer protection laws of your state of residence where they apply.
General terms
These Terms, with the policies they link to, are the whole agreement between you and Veylum about the site and your orders. If a court finds part of them unenforceable, the rest still applies, and not enforcing a term right away does not waive it. You may not transfer your rights under these Terms without our agreement. If you send us ideas or feedback, we may use them without owing you anything for it.
Changes to these Terms
We may update these Terms by posting a new version on this page and providing any notice required by law. Changes apply to orders placed after the update; each order follows the Terms in place when it was placed.
Contact information
- support@veylum.com
- Phone
- +1 (202) 864-1836
- Contact form
- Use our contact form
- Support hours
- Monday to Friday, 9:00 AM–4:00 PM ET
- Business
- Veylum
- Business address
- 201 Heights Ave
Hurlock MD 21643
United States
We aim to reply within 2 calendar days.