Every Veylum order ships free within the United States. Here is how long each step takes, who carries your package, and what we do if it runs late.
At a glance
- Shipping cost: free, with no minimum order, to any address in the United States
- Processing time: 0–2 business days to prepare and pack your order
- Transit time: 6–8 business days once your package leaves us
- Estimated delivery: 6–10 business days in total
- Carriers: USPS, UPS, DHL, or a regional shipping partner
Order cutoff time
Order before 4:00 PM ET, Monday to Friday, and we start preparing it that same day. After that time, or on a weekend or federal holiday, your order starts processing on the next business day.
Preparing your order
Right after checkout, you receive an order confirmation email. We then prepare and pack your order within 0–2 business days.
Delivery time
Once it leaves us, your package takes 6–8 business days to arrive, so expect 6–10 business days overall from the day your order starts processing. Weekends and US federal holidays are not business days, so they never count toward these times. Delivery times are estimates, and carrier volume, weather, or holidays can add time.
Where we ship
Every order goes to an address in the United States. We do not offer international shipping. Free shipping with no minimum order covers every US address: the mainland states, Alaska and Hawaii, Puerto Rico and every other US territory, military APO/FPO/DPO addresses, and PO boxes.
Carriers
Orders travel with USPS, UPS, DHL, or a regional shipping partner. The carrier is selected based on your destination and the most suitable available service.
Tracking your package
When your order ships, we email you a tracking link. You can also follow it on our Track Your Order page: enter your order number and the email address used at checkout, or the tracking number from that email.
Late deliveries
Check your tracking link first. If your package has not arrived within the estimated timeframe, please allow an additional 2 business days for updates. If your package still has not arrived, contact us by email, phone, or the contact form with your order number. Support hours are Monday to Friday, 9:00 AM–4:00 PM ET, and we aim to reply within 2 calendar days.
If we cannot ship on time
If we cannot ship your order within the preparation time above, we email you before that time runs out. The email gives you a new shipping date, or tells you if we cannot give one, and lets you cancel at no cost for a full refund, sent within 3 business days. If you do not reply, we follow the federal Mail, Internet, or Telephone Order Merchandise Rule: we ship on the new date only when the rule treats your silence as agreement, and otherwise we cancel and refund your order unless you tell us you still want it.
Canceling an order
If your cancellation request reaches us within 2 hours of the time shown in your order confirmation email, the cancellation is guaranteed; past that window, we can still cancel until we start preparing your order. Contact us by email, the contact form, or phone during support hours, and we refund a canceled order within 3 business days. Include your order number. We confirm your cancellation request by email within 2 calendar days of receiving it; the time your request reaches us counts, not the time we reply. Once an order has shipped, our free returns apply after delivery.
Read our Return and Refund Policy
Problems with your delivery
If something in your package is damaged or missing, or you received the wrong item, send us your order number with clear photos of the item and the box. We send a replacement or refund you, and any return shipping is on us.
Contact information
- support@veylum.com
- Phone
- +1 (202) 864-1836
- Contact form
- Use our contact form
- Support hours
- Monday to Friday, 9:00 AM–4:00 PM ET
- Business
- Veylum
- Business address
- 201 Heights Ave
Hurlock MD 21643
United States
We aim to reply within 2 calendar days.