Shipping Policy

Shipping Information
At Veylum, we aim to keep the shipping process clear and straightforward for every order placed within the United States.

Order Processing

  • Orders placed before 4:00 PM (GMT-4) are prepared the same business day.
  • Processing time takes 0–2 business days (Monday–Friday).
  • Additional time may be required during high-demand periods, holidays, or promotional events.

Estimated Delivery

  • Shipping time generally ranges between 6–8 business days (Monday–Friday).
  • Delivery timing may vary depending on destination, carrier operations, or external conditions.

Total Delivery Time

  • Based on the overall processing and shipping timeline, orders typically arrive within 6–10 business days (Monday–Friday) from the date the order is placed.

Shipping Rates

  • Free shipping is available on all orders across the United States.
  • No minimum purchase is required.

Tracking & Confirmation

  • A confirmation email is sent once the order is successfully placed.
  • Tracking details are provided after the shipment has been dispatched.
  • You can monitor the progress of your package using the tracking link included in the email.

Carriers We Use

  • Orders may be delivered through USPS, UPS, DHL, or other regional shipping partners.
  • The shipping provider is selected based on the destination and the most suitable available service.

Shipping Delays

  • If your package has not arrived within the estimated timeframe, please allow an additional 2 business days for updates.
  • Tracking activity may continue to update while the shipment is in transit.

Order Cancellation

  • Orders can only be canceled before they enter processing or shipping.
  • Once preparation or shipment has begun, cancellations are no longer possible.

Damaged or Wrong Items

  • If your order arrives damaged or wrong, please contact support@veylum.com.
  • Include clear photos and a description of the issue so we can review it properly.
  • We will offer an appropriate solution such as replacement or correction.

Contact & Business Information

Store Name: Veylum

Address:
201 Heights Ave
Hurlock MD 21643
United States

Customer Services Hours:
Monday to Friday: 9:00 AM - 4:00 PM (GMT-4) 

We strive to respond to your messages 5 days a week within 48 hours.

Email: support@veylum.com
Phone: +12028641836